ITIL, or IT Infrastructure Library, is an internationally accepted IT service delivery
framework. The ITIL recommends best practices for IT service management (ITSM) to support
the standardisation of various processes and stages in the IT lifecycle. The ITIL started in
the 1980s by the British government CCTA (Central Computer and Telecommunications Agency) as
a way to establish standardised guidelines to avoid inconsistencies among the increasingly
diverse IT architectures.
Syllabus
Introduction
Evolution of ITIL
Service Management as a Practice
Concept of Good Practice & ITIL
Concept of a Service
Concept of Service Value
Concept of Service Management
Value Creation through Services
Technologies Private Limited
Functions and Processes
The Process Model & Characteristics
Role Definitions & RACI Model
Service Management Technology & Automation
The Service Lifecycle
Define & understand the follow
The Service Lifecycle
The ITIL Library
The Role of IT Governance
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